Question 1

I have a question or request not covered by the website. Is there any way I can get help?

Accepted Answer

While we've tried to cover every eventuality here on our website, there's always going to be something new and challenging to keep us on our toes.  In that case, feel free to give us a call at 623-931-1793 (8 a.m. - 5 p.m. MST Mon-Fri or 10 a.m. - 2 p.m. MST Sat) or email us at UniformUSA@aol.com and we'll do our best to  help you.

Question 2

Do you have a brick and mortar store where I can go see products and try things on?

Accepted Answer

Indeed we do.  Our store, Collette's Uniforms, is located at 5212 W. Camelback Rd. in Glendale, AZ. You're welcome to come in and try things on, ask questions, and make in-person purchases.  We're always happy to talk to our customers and hopefully assist them. Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

Question 3

What are your store hours?

Accepted Answer

Our store is open Monday through Friday from 8 a.m. to 5 p.m. MST and Saturdays from 10 a.m. to 2 p.m. MST.

Question 4

The item I ordered doesn't fit. What can I do to fix it?

Accepted Answer

If the item has been customized (e.g. a name or company logo embroidered on it or something similar), all sales are final.  However, if it hasn't been, you may be able to exchange it.  In order for an item to be returnable, it must be in saleable condition--not washed, not worn, with tags still on and any packaging it came with included--and within the 10 day window.  If those conditions have been met, it's just about letting us know and getting it back to us.

If you're close enough that you can come into our store at 5212 W. Camelback Rd. in Glendale, AZ, that's probably the best way to ensure you do get the right size, as pieces can be tried on at the store.  That also avoids having to deal with shipping and such.  If you can't make it to our shop, though, we can still help you.

First, call us at 623-931-1793 or email us at uniformusa@aol.com and let us know what the problem is.  Once that's done, ship the item and its packaging back to us at Collette's Uniforms, 5212 W. Camelback Rd., Glendale, AZ, 85301.  Please include the receipt or proof of purchase with the item. Once it's received, we will inspect it and contact you regarding the status of your exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received.

Question 5

What is your return policy?

Accepted Answer

Thanks for shopping on the Jani-King SW Store. If you are not entirely satisfied with your purchase, we are here to help.  Please note, though, that items that have been customized--e.g., names added or with special logos--can not be returned.
 
RETURNS
You have 10 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unworn and unwashed, in the original packaging, with tags still attached. Please include the receipt or proof of purchase with the item.
 
REFUNDS/EXCHANGES
Once we receive the item, we will inspect it and contact you regarding the status of your return/exchange. Exchanges will be shipped as soon as possible after the item being exchanged is received. In the case of a return, if your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Note: Items that have been altered or customized are not returnable (e.g., a polo with name embroidered on it).
 
Shipping
You will be responsible for paying for your own shipping costs for the return of your item. Shipping costs are nonrefundable. If you receive a refund, the original shipping fee will be deducted from your refund.
 
Contact Us
If you have any questions on how to return your item to us, feel free to contact us at uniformusa@aol.com or 623-931-1793.

Question 6

I have some blank shirts. Can I get the Jani-King logo embroidered on them?

Accepted Answer

You sure can! Just get the shirts to us and we'll get that taken care of.  Our guaranteed turnaround time for that is 48-72 hours (plus any shipping time, if applicable), and the charge for the company logo is $10.00 per shirt.

Question 7

What are my shipping options?

Accepted Answer

We do have a storefront in Glendale, AZ, where items can be tried on and purchased or simply picked up, but we also understand that sometimes that's just not convenient. For that reason, we ship throughout the United States, generally via Fed Ex or USPS.  And in the interests of keeping things simple, the cost of shipping is a flat $9.50 per order.

Question 8

I really like Brand X, but you sent me Brand Y. Can I exchange it for a Brand X item?

Accepted Answer

The short answer is, "Maybe." If you have a particular brand that we usually carry that you really like, we will always try to satisfy you. Unfortunately, because some colors are super popular--e.g., black, burgundy, navy--we sell through them very quickly (as do the vendors from whom we get them).  So sometimes we have to sub in another brand to fill an order because waiting on a particular brand to come in can sometimes take a ridiculously long time.

We do our best to keep quality consistent, but we all have personal preferences that may not be satisfied with a sub item.  In that case, definitely reach out to us--via phone, email, or this website's messaging program--and we'll try to get you what you want.  And if you do have a brand you really like, feel free to message us after you place your order so we can take that into account as we're filling your order.

Frequently Asked Questions